CREATE A HELP DESK TICKET
Deposits:
Kindly take note of below pointer prior to raising support ticket.
  1. Kindly check on Blockchain if the transaction is successful.
  2. If the transaction is successful on Blockchain and the wallet balance is not updated, Kindly raise support ticket and include details you can about your withdrawal transaction especially Transaction ID.
For other deposits related questions, kindly refer detailed FAQ prior to raising ticket.
Reclaim Investment is only for users who have purchased BEX during crowdsale
Refund will be in form of actual amount paid by you to purchase Bex
  1. Kindly enter Bex purchased during ICO.
  2. Kindly enter amount and coin you made payment to purcahse Bex during ICO.
  3. Wallet Address.
  4. Note: Binex.trade is not liable if incorrect wallet address is updated by you.
Withdrawal:
Kindly take note of below pointer prior to raising support ticket.
  1. Withdrawals can take upto 72 hours.
  2. Kindly check on Blockchain if the transaction is successful.
  3. If the transaction is successful on Blockchain, Kindly check with receiving wallet / exchange.
However, if you still have a concern, Kindly the raise support ticket and include details you can about your withdrawal transaction especially Transaction ID.
For other withdrawal related questions, kindly refer detailed FAQ prior to raising ticket.
Trade:
Kindly take note of below pointer prior to raising support ticket.
  1. If your order has not executed:
    Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
    If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
  2. If you cannot cancel the order, or coins weren’t credited in your account etc, please raise support ticket with below details, hence we can help sooner:
    • Details
    • The order screenshot
    • Exception or error screenshot
For other trade related questions, kindly refer detailed FAQ prior to raising ticket.
Account Related:
Kindly take note of below pointer prior to raising support ticket.
  1. Need to change the text.
  2. Need to change the text.
For other account related questions, kindly refer detailed FAQ prior to raising ticket.
Security Issues:
Kindly take note of below pointer prior to raising support ticket.
  1. Need to change the text.
  2. Need to change the text.
For other security related questions, kindly refer detailed FAQ prior to raising ticket.
Feedback / Suggestions / Bug:
Kindly take note of below pointer prior to raising support ticket.
  1. Need to change the text.
  2. Need to change the text.
For other feedback / suggestions / bug related questions, kindly refer detailed FAQ prior to raising ticket.
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